Join us for two presentations. Presentation one, "ILL: Intra-Library Liasing to improve Interlibrary Loan" and presentation two, "Enhancing visual literacy for navigating ILL services." 

Presentation 1
ILL: Intra-library Liaising to improve Interlibrary Loan
11:00 am - 12:00 pm EDT

ILL employees collaborate widely throughout the library to provide ILL services to our patrons and to libraries around the world, as well as to assist many of our colleagues with their work. We use nearly all the collections and speak with all the service desks and branches. We work with Acquisitions, Cataloging, and Electronic Resources to purchase and discover items, and to report holdings and access issues. We find items needing repair for Preservation/Conservation and often are the first to discover and report system downtimes or glitches to Library Technology. We support liaisons and collection development with ILL request data to show potential collection needs. We cross-train within ILL and with Circulation to ensure coverage and a holistic view. This session will explore these and many other examples and provide tips on how your ILL operation can work with -- and often support and learn from -- your colleagues throughout the entire library to improve services, collections, and employee enrichment.

Speaker:

William Gee, Head of Interlibrary Loan, East Carolina University

Presentation 2 lightning talk
Enhancing visual literacy for navigating ILL services 
12:00 - 12:30 pm 

Although many users find the ILL process essential for obtaining access to worldwide resources, some find it too complex and intimidating. Libraries and staff have recognized this need to simplify the user experience through enhanced visual literacy. This session will focus on creating and implementing audio-visual aids that help users navigate ILL services. We will discuss assessing this need, developing scripts and images that boost user confidence while promoting inclusivity, and incorporating captions and jargon definitions to improve accessibility. These aids can be as intricate or simple as any institution may need them to be, from visual staff instructions to animated figures. This method uses visual tasks, storytelling, and intuitive design to work around common pain points, enhance user autonomy, and improve equitable access to library resources. 

Speaker:

Alexandra M. Griffiths, Library Technical Assistant IV, The New York Public Library