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Acknowledgement required for new ILL items double-scanned at check-in before closing the request.

We have had a few instances where we receive an ILL item and when it is being checked in to receive it it gets double scanned by accident and then the ILL system automatically marks it as returned thereby closing the request. Is there a way that a wa...

Request to Add Email Notification Option for Nighttime and Weekend System Service Interruptions

When system service interruptions occur during nighttime or weekends, in addition to directly calling the Global Operations Center hotline, we would like to request the option of reporting issues via email. This would help reduce language barriers fo...

蔡季軒 by Community Member
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