Virtual Reference Series

A series of webinars to discuss and explore best practices in Virtual Reference. If your group or consortia would like to co-host viewing parties for any or all of these webinars or learn more about communicating this free series to your members, please contact Beth Ewoldsen (
Past events in the series:
Seeking Synchronicity

Lynn Silipigni Connaway & Marie Radford will discuss the key findings of their multi-year study that were recently published in the report, Seeking Synchronicity: Revelations and Recommendations for Virtual Reference. 

Their findings show that today's patrons, scholars and citizens are not just looking to libraries alone for answers to specific questions; they want to also engage partners and guides in their lifelong information-seeking journey. Virtual Reference is an opportunity to meet those needs.
Copy of the recording
Slides used in the presentation

Best Practices in Virtual Reference: Keeping the Virtual Lights on 24/7                  
Susan McGlamery of OCLC will lead the conversation along with Rosa Caballero-Li, Manager, AskNYPL at New York Public Library, Cynthia Johnson, Head of Reference and Acting Head of the Grunigen Medical Library, University of California, Irvine, and Lynn Jones, Reference and Instruction Librarian, Moffitt Library, University of California, Berkely.

Best Practices in Virtual Reference: Virtual Reference in Tough Times        
Speakers include Cathay Crosby from Ask a Librarian Delaware, Liz Barksdale of Ask Now Texas, and Jaclyn McKewan of AksUS247 and Western New York Library Resources Council.

April 24, 2012 - 1:00pm  - 2:00pm Eastern
Copy of the recording

Best Practices in Virtual Reference: Finding Your Virtual Reference Users Online
Speakers include Joanne John, coordinator of Enquire, the UK's national public library virtual reference cooperative, and Bill Pardue, of Arlington Heights Memorial Library in Illinois.
May 17, 2012 - 1:00pm - 2:00pm Eastern
Copy of the recording

Best Practices in Virtual Reference: What the @#$? Dealing with Rude Patrons Online        
Speakers include Wren Spangler of the QuestionPoint Quality team and Julie Strange of Baltimore County Public Library.

June 14, 2012 - 1:00pm - 2:00pm Eastern
Slides (no recording):
Julie Strange presentation:
J Strange Dealing with Rude Patrons.ppt

Susan McGlamery & Wren Spangler presentation:
McGlamery and Spangler Dealing with Rude Patrons.ppt

The Power of Groups

Cooperation, collaboration and innovation opportunities are greater when we work together.  We work closely with library groups and consortia to connect them to the OCLC cooperative through programs that meet member needs, keeping you informed of OCLC strategy and vision, or learning about the challenges and needs of our members. 

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